1. Where do we deliver?

LuxuryToys currently delivers only to addresses in:

• The Netherlands
• Belgium

We do not currently ship orders to other countries.

2. Shipping carrier

Orders are shipped using PostNL.

Depending on the shipment and destination, delivery may be made
to your address or handled through the normal PostNL delivery network.

3. Shipping costs

Shipping costs are shown before you complete your order.

If a different rate applies because of the size, weight
or nature of a shipment, the applicable shipping cost
will be shown during checkout before payment.

Shipping rates may change in the future if carrier rates change.
The price shown during checkout at the time of purchase
is the shipping price that applies to that order.

4. Expected delivery times

Delivery times depend on whether the product is held
in our own stock or supplied on order.

The delivery estimate shown with the product
at the time you place your order is the expected delivery time.

Working days generally mean Monday to Friday,
excluding Dutch public holidays.

5. Products supplied on order

Some products are not physically held in LuxuryToys’ own stock
but can be supplied on order.

These products normally have an expected delivery time
of 5–10 working days.

A longer expected delivery time does not mean that the product
is unavailable. It means additional processing time is required
before the order can be shipped to you.

6. Orders containing products with different delivery times

If your order contains products with different expected delivery times,
the entire order may be shipped once all products are ready.

This means that an in-stock product may sometimes be delivered
together with a product that has a 5–10 working day delivery time.

Where we decide to split an order into multiple shipments,
we will not charge additional shipping costs unless this has
been clearly agreed with you in advance.

7. When does the delivery period start?

The expected delivery period begins after we have received
and confirmed your order and the required payment has been successfully processed.

Orders placed during weekends or public holidays
may start processing on the next working day.

8. Tracking your order

Where tracking is available for your shipment,
you may receive a PostNL track & trace notification
once the parcel has been prepared for shipment.

Please note that tracking information may not become active
immediately after the shipping label has been created.

9. Delivery delays

We aim to meet the delivery times displayed on the website,
but unexpected delays may occasionally occur.

Delays may be caused by circumstances such as:

• unexpected supplier delays
• carrier delays
• exceptional demand
• incorrect or incomplete address information
• public holidays
• circumstances beyond our reasonable control

If we become aware of a significant delay,
we will inform you where reasonably possible.

10. If your order cannot be delivered

If we discover that an ordered product can no longer be supplied,
we will contact you as soon as reasonably possible.

Where we cannot fulfil the order,
any amount already paid for the affected product
will be refunded.

11. Incorrect delivery address

Please check your delivery address carefully before completing your order.

If you notice an error in your address,
contact us as soon as possible at:

info@luxurysextoys.nl

Once a parcel has been handed to PostNL,
it may no longer be possible to change the delivery address.

12. Damaged parcels

If your order arrives visibly damaged,
please contact us as soon as reasonably possible.

It is helpful if you keep the packaging
and provide photographs of the damage where possible.

Your statutory rights are not affected by whether
you are able to provide photographs.

13. Missing or lost parcel

If your tracking information shows an unexpected problem
or your order has not arrived within a reasonable period,
please contact us.

We will investigate the shipment and, where appropriate,
contact PostNL on your behalf.

14. Risk during delivery

LuxuryToys remains responsible for the order
until it has been delivered to you,
or to a third party designated by you,
in accordance with applicable consumer law.

If a parcel is lost or damaged before delivery,
please contact us so that we can investigate and provide
the appropriate solution.

15. Returns

Information about returning an order,
the statutory withdrawal period,
hygiene seals and return shipping costs
can be found on our

Returns & Right of Withdrawal

page.

16. Questions about shipping?

If you have a question about delivery before or after placing an order,
please contact LuxuryToys.

Email

info@luxurysextoys.nl

Telephone

+31 6 44433005

Address

Aagje Dekenstraat 4
3314 SC Dordrecht
The Netherlands