1. Who is responsible for your data?

LuxuryToys is responsible for the processing of personal data
through luxurysextoys.nl.

Business name

LuxuryToys

Trade name

Luxurytoys

Address

Aagje Dekenstraat 4, 3314 SC Dordrecht, The Netherlands

Chamber of Commerce

98580450

VAT number

NL005337251B87

Email

info@luxurysextoys.nl

Telephone

+31 6 44433005

2. What personal data do we process?

Depending on how you use our webshop, we may process the following information:

• first and last name
• billing address
• delivery address
• email address
• telephone number
• order details
• products ordered
• payment status and transaction information
• IP address and technical information necessary to operate and secure the website
• account information if you choose to create an account
• messages and correspondence with customer service
• information relating to returns, complaints or warranty requests

3. Sensitive information and intimate products

However, the purchase of a particular product may in some circumstances
reveal information of a sensitive nature.

For that reason, we treat order information with appropriate care
and do not use it to build advertising profiles unless there is a valid
legal basis and, where required, your consent.

4. Why do we process personal data?

We process personal data only where this is necessary for a clear purpose.
These purposes include:

• processing and confirming your order
• receiving and administering payment
• preparing and delivering your order
• sending order and delivery information
• providing customer service
• handling returns and refunds
• handling warranty requests and complaints
• maintaining legally required financial and tax records
• operating, securing and maintaining the webshop
• preventing misuse, fraud and security incidents
• complying with legal obligations

5. Legal grounds

Depending on the situation, we process personal data on one or more
of the following legal grounds:

• Performance of a contract —
  for example, to process, deliver and administer your order.
• Legal obligation —
  for example, where we must retain certain financial records.
• Legitimate interests —
  for example, to secure our website or prevent fraud,
  where our interests do not override your privacy rights.
• Consent —
  where the law requires us to obtain permission before processing.

6. Payment information

When you pay for an order, payment information is processed through
the payment method and payment service available during checkout.

LuxuryToys currently offers iDEAL | Wero.

LuxuryToys generally does not receive or store your complete bank
or payment credentials.

We receive the information necessary to determine whether payment
has been successfully completed and to administer your order.

7. Delivery and PostNL

To deliver your order, we share the information necessary for delivery
with PostNL.

Depending on the shipment, this may include:

• your name
• delivery address
• email address
• telephone number where required for delivery notifications

We share only information that is reasonably necessary
to prepare and deliver your order.

8. WordPress and WooCommerce

luxurysextoys.nl uses WordPress and WooCommerce to operate the webshop.

These systems process information necessary for functions such as:

• shopping-cart functionality
• checkout
• order administration
• customer accounts
• website security and technical operation

Hosting, maintenance, backup or technical service providers
may process limited personal data where this is necessary
to provide their services.

Where required by law, appropriate agreements are used
with parties that process personal data on our behalf.

9. Analytics and advertising

If we introduce analytics or advertising technologies in the future,
this Privacy Policy and our Cookie Policy will be updated where necessary.

Where consent is legally required, those technologies will only
be activated after valid consent has been obtained.

10. Newsletter and marketing emails

LuxuryToys does not currently operate an email newsletter.

Customers are not automatically subscribed to marketing emails
merely because they place an order.

If we introduce newsletters or other direct marketing in the future,
we will follow the applicable consent and opt-out requirements.

11. How long do we keep personal data?

We do not keep personal data longer than necessary for the purpose
for which it was collected, unless the law requires us to retain it longer.

Order, invoice and financial administration may be retained for
the period required under applicable Dutch tax and accounting rules.

Customer-service correspondence may be retained for as long as reasonably
necessary to handle the relevant question, complaint, return,
warranty issue or legal obligation.

Data that is no longer necessary will be deleted or anonymised
where appropriate.

12. Who may receive your data?

We do not sell your personal data.

Where necessary, personal data may be shared with service providers such as:

• payment service providers
• PostNL
• website hosting providers
• technical maintenance and security providers
• accounting or administrative service providers where applicable
• government authorities where disclosure is legally required

These parties receive only the information that is reasonably necessary
for the relevant purpose.

13. International processing

Some technical service providers may process personal data outside
the European Economic Area.

Where this occurs, LuxuryToys will take the safeguards required
under applicable privacy legislation.

14. Security

LuxuryToys takes reasonable technical and organisational measures
to protect personal data against loss, unauthorised access,
misuse, alteration and disclosure.

However, no website or internet-based system can provide
an absolute guarantee of security.

15. Your privacy rights

Depending on the circumstances, you may have the right to:

• request access to your personal data
• have inaccurate information corrected
• request deletion of personal data
• request restriction of processing
• object to certain processing
• receive certain personal data in a portable format
• withdraw consent where processing is based on consent

Withdrawing consent does not affect the lawfulness of processing
carried out before consent was withdrawn.

We may request reasonable information to verify your identity
before acting on a privacy request.

16. Privacy complaints

If you believe your personal data has been handled incorrectly,
please contact us first so that we can investigate the matter.

You also have the right to submit a complaint to the Dutch supervisory authority:
the Autoriteit Persoonsgegevens.

17. Cookies

Our website uses cookies and similar technologies where necessary
for the operation of the webshop.

More information can be found in our
Cookie Policy.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our services,
website functionality, service providers or legal obligations change.

The most recent version will always be published on this page.